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One-off setup or monthly monitoring
Reviews & reputation
Give your team a consistent way to invite genuine feedback, notice new reviews and respond with care.
Quoted to your agreed scope. Optional alongside Express or Pro, or after launch.
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One-off project
Review request setup
A clear feedback and review request process using your approved systems.
- A review of the platforms and feedback journey in scope
- Neutral review invitation templates and suitable request timing
- An agreed request workflow with appropriate contact permissions
- Response guidance and escalation steps for your team
Optional monthly support
Monthly reputation support
Keep track of agreed review channels and respond consistently.
- Monitoring of the agreed review platforms during the service period
- Response drafts for your team to approve
- Escalation of sensitive feedback to your named contact
- A monthly summary of feedback themes and response activity
Agree the details before you commit.
We request honest feedback without buying reviews, offering incentives or filtering invitations to only happy reviewers.
We cannot remove legitimate criticism or guarantee ratings. Platform decisions remain with the relevant provider.
Public replies must protect personal information. Care concerns and complaints stay with your established safeguarding and complaints processes.
Any software, advertising spend or specialist supplier costs are confirmed separately. No rankings, enquiry volumes or occupancy outcomes are guaranteed.
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